Shipping Policy

  • Where do we make shipment?

We deliver all around the world. Please provide us with your full Street Address along with the Pin Code/ Zip Code and contact numbers to ensure we can execute a trouble free & timely delivery.

We use courier services to make our shipments. Hence all our parcels are only handed over to a person. Our shipments cannot be delivered in either your Mail Boxes or at the Security Gate of your residence. Your order will be delivered on any day from Tuesday to Saturday during the working hours of the courier company. The working hours of the courier company may vary from country to country. Kindly check the same with the courier company’s local office.

  • Which courier companies do we partner with?

We partner only with the best in the industry. DHL, FEDEX & BLUE DART is the carrier we use. All these carriers are industry leaders and have a track record of fast, reliable and error free deliveries of shipments.

Upon dispatching the shipment, Pramanik provides it’s customer with the shipment details (Day & Date of Dispatch, Carrier Used, Shipment No. etc). The customer can track his/her shipment online by logging on to the official websites of these carriers and logging in their shipment number.

  • Who bears the cost of shipment?

We deliver your order to any address in India and rest of the world. Theshipping charges are as applicable for the product mentioned. We also ship our products internationally.

  • Who bears the local taxes custom and import duties?

Local Taxes, VAT, Custom and Import Duties vary from country to country and all such expenses will have to be borne by the customer. If the government of your country/ region levies custom duties on courier services, the same would be payable by the customer. Any other expenses on account of local rules will be payable by the customer.

  • What is the time taken for the shipment?

If a customer’s order is available in our stock, the order is delivered to the customer within 7-10 working days. In case the order placed by the customer is not available in the current stock, we would require 15-25 days for delivering your order. In such cases, the time required for shipment depends on the category of product ordered. The shipment time would also depend on the location of delivery. A shipment in India could take lesser time, whereas an international shipment could take longer. However, every order would be delivered to the customer within the time span mentioned above.

We do not compromise with the quality of our products and in a rare instance; the delivery time could stretch beyond 25 days. In any such instance, we would inform the customer about the time delay. Customer should kindly note that no refunds or replacements will be entertained for any time delay.